The news and situation surrounding COVID-19 is changing quickly. Governor Whitmer has issued an executive order for residents not included in operating essential businesses to stay at home in an effort to slow the spread of the coronavirus/COVID-19. Rest assured, we will continue to service your needs, as banks are essential and have been deemed part of the nation’s critical infrastructure by the Department of Homeland Security.
If you need to access a branch
- Lobby visits will be by appointment only at all locations.
Call 616.559.7000 for scheduling assistance.
- Drive-up lanes are open Monday - Friday.
- Saturday branch office hours are suspended temporarily.
Access your accounts
- Our digital banking services, online chat and call center are available to you 24/7.
- Most routine banking transactions can be completed using online banking or our mobile app.
- Additional transactions can be completed using an ATM or branch drive-up lanes.
We appreciate your patience and understanding as we work through this situation together and apologize for any inconveniences this may cause.
Be alert and watch out for scams
Criminals are taking advantage of the fear surrounding the Coronavirus. Watch out for emails, texts, posts or ads offering treatments, medical tips or asking for donations. Educate yourself on these scams by visiting the FTC’s website.
Relief assistance for customers impacted
As your local community bank, we are here to help. If you are facing financial hardship due to the current situation surrounding COVID-19, we are here to listen and work to help find a solution. Give us a call at 616.559.7000 and let us help with your banking questions or concerns.
If you need assistance with loan payments, we are offering relief assistance on home mortgage and personal loans (auto, recreational, unsecured, lines of credit and home equity lines of credit) with a 90 day forbearance solution and no credit bureau impact or late fees.
A payment forbearance will temporarily suspend or reduce your regular payment for a limited time. Once you submit your completed application a United Bank representative will contact you within approximately five business days.
A safe place for your money
United Bank has prepared for a pandemic type event such as this and is well positioned to weather this outbreak and the resulting market changes. The measures developed and in place ensure continued operations and support of our customer’s financial needs. As a reminder, all funds are federally insured by the FDIC up $250,000.
We're here for you
We're in this together and appreciate your patience and understanding during these challenging times. Serving the needs of our customers, community and staff remains our top priority. Please don’t hesitate to call us at 616.559.7000 with any questions.