Software Update Information

United Bank is scheduled for a software update the weekend of October 18-20. This update will cause some services to be unavailable and all United Bank branches will be closed Saturday, October 19. During this update, you will still have access to your funds using your United Bank debit card. Any transactions you make, including deposits and withdrawals, may not be reflected in your account balance until the upgrade is complete.
 
We are here to help ensure the transition to our new software causes as little disruption as possible. Once the update is complete, you should not notice any changes in your service.
 
Personal Online and Mobile Banking
Our online and mobile banking services will be “inquiry only” mode beginning Friday, October 18 at 5:30 p.m. and will remain in inquiry only mode throughout the weekend. You may continue to use online banking and mobile banking to view your accounts; however, you will not be able to make any transactions such as transferring funds or mobile deposits. Your account information may not reflect transactions made after end of business on Friday, October 18.
 
Business Online and Mobile Banking
Our business online and mobile banking services will be unavailable beginning Friday, October 18 at 5:30 p.m. and will remain unavailable throughout the weekend. 

ATM
United Bank ATMs will be available to make withdrawals and deposits during the software update. If you perform a balance inquiry at an ATM, the balance may not reflect transactions made to your account during the upgrade weekend. Your balance will be as of Friday, October 18.
 
Update Outside Financial Management Software
If you currently use any outside financial management software such as Quicken, QuickBooks or Mint, you will be required to make updates to your United Bank account settings to ensure a smooth transition. These changes should be completed as soon as possible after the software update is complete. Please select and follow the appropriate instructions below to complete the required updates.
 
Not sure which version to choose?
If you download your transactions from online banking and import them, you should select Web Connect (WC).
If your transactions are automatically imported, you should select Express Web Connect (EWC).
 
We're here to help!
We appreciate your patience during our software update and are working to ensure the transition to our new software causes as little disruption as possible. Please don’t hesitate to stop by your local branch or call us at 616.559.7000 if you have any questions.