Forgot Password: If you don’t remember your password or if you having trouble logging in, you can use the “forgot password” option that appears on the login screen. This will email you a temporary password allowing you to log into your account and update your password. If you don’t see the email immediately, please check the spam folder of your email.

Forgot Username: Please contact us for assistance with your username.

Error: If it’s been over a year since the last time you logged into your account, your online banking account would have been disabled. In order to gain online access, please re-enroll for online banking.
If your browser has pop-up blockers enabled, this will need to be turned off in order to utilize the Bill Pay feature. After you turned off the pop-up blockers, log out of online banking and log back in.

If it’s been at least 6 months since the last time you used Bill Pay, the service will have been disabled. To enable Bill Pay, please contact United Bank during normal business hours to have this service turned back on.
To learn how to set up, add contacts and pay bills, please view our Bill Pay demo.
Our External transfer service lets you move funds quickly and easily between your accounts at United Bank and those at other financial institutions.

Enroll in External Transfer

You can find your full account number by logging into our mobile app, selecting an account and clicking the eye icon next to the masked account number. Your account number is also displayed on the documentation that you received when your account was opened. If you need additional assistance, please call 616.559.7000 or chat with us online anytime.
Windows Vista, Windows 7, Windows 8.X, and Windows 10:
  • Microsoft Edge
  • Apple Safari 7.0 or higher
  • Mozilla Firefox
  • Google Chrome

Mac OS X 10.5 or higher:
  • Apple Safari 7.0 or higher
  • Mozilla Firefox
Some of the security changes that are in the Adobe Reader version 9.4.2 have caused our Online Banking Statements to ask to be downloaded, once you allow the download the page refreshes and kicks you out of online banking. To fix this issue please update your Adobe Reader to the most recent version (Adobe Reader X (10.0 or higher)). The latest version can be found at the Adobe website

I don't see a print or save button.

Adobe Reader X has a feature called reading mode which "hides everything in the work area except the document and the menu bar" ( To view the navigation buttons scroll to the bottom of each page and hover over the document.

You can also disable reading mode within Adobe Reader:
  1. Open Preferences from within Adobe Reader (Windows: Edit > Preferences; Mac OS: Adobe Reader > Preferences)
  2. Under Categories, click Internet
  3. Check the box for "Display PDF in browser"
  4. Uncheck the box for "Display in Read Mode by default"
  1. Click the Chrome menu on the browser toolbar.
  2. Select Settings.
  3. Click Show advanced settings.
  4. In the "Privacy" section, click the Content settings button.
  5. In the "Pop-ups" section, select "Allow all sites to show pop-ups." or customize permissions for specific websites by clicking Manage exceptions.
  1. Click on Safari on the upper left of your screen to open the drop down options and choose Preferences.
  2. Make sure "Block Pop-Up Windows is unchecked as in the image above.
  3. Select Preferences.
  4. From the menu, choose Security.
  5. Make sure Block pop-up windows is NOT selected. If it is selected, click it to deselect.
Internet Explorer:
  1. Click on the Tools button
  2. Select Internet options.
  3. On the Privacy tab, under Pop-up Blocker, select or clear the Turn on Pop-up Blocker check box, and then select OK.
  1. Click on Tools (the wrench icon) > Options.
  2. Click on the Under the Hood tab, then the Clear browsing data... button.
  3. Check the following: Empty the cache. Delete cookies and other site data. Select the beginning of time in the drop down box and click on the Clear browsing data button.
  1. Click Safari in the upper left hand side of your screen. In the menu that appears, click Preferences.
  2. In the window that appears, click the Privacy tab. Click the button "Remove All Website Data...."
  3. Click Remove Now in the pop up window that appears.