Keeping Your Debit Card Safe

  • Monitor your bank account and credit card accounts regularly and more frequently if traveling. Work with your financial institution to let them know when you are traveling and to ensure they have current contact information for you.
  • Don't store your login credentials or your credit card information on websites. Look for secure transaction symbols, such as the little "lock" logo in the lower right-hand corner and web addresses that start with "https" before completing a purchase.
  • Make sure your login credentials have secure, complex passwords that are difficult to guess (ex: minimum of 9 characters long, using a combination of upper- and lower-case letters, numbers, and characters). No matter where you log in, your computer, online banking, smart phones, or websites, use different logins for all of them.
  • Ensure that your computer protections are current (ex: firewalls, anti-virus software, etc.)
  • Low-tech fraud is still very successful … be suspicious of emails, text messages or voice messages where someone is asking for personal information. Ask your local branch how they contact you for suspicious activity and what type of information they will ask to confirm your identity. For example, your local branch will never ask for your card PIN.
  • Don't use your card at ATMs or POS terminals that appear to be tampered with or broken.
  • Don't write your PIN on your card and do not "loan" your card to another user.
  • Use Card Manager within our mobile app to temporarily deactivate your debit card if it's been misplaced.
  • If your debit card remains lost, Report Your Lost Card immediately. That way your card can be disabled, and we can get a new one to you as soon as possible.

Protecting your valuable information is of the most importance to us. To help prevent card fraud, your card includes around-the-clock fraud monitoring.

When fraud is suspected:
  1. You’ll receive a text message (from 37268) alerting you to the potential risk.
  2. If you do not respond to the text, an analyst will call you and will identify themselves as United Bank of Michigan’s Fraud Department on behalf of United Bank.
  3. If you cannot be reached, a message will be left asking you to return the call and speak to an analyst to verify recent charges.

We’re Here to Help

Do you have more questions about keeping your cards secure? Contact us today and let us help you get the answers you need. Think of United Bank as your financial partner, that's here to guide you on your way to a healthier financial future. Our team is dedicated to offering the best in customer service, plus, you can call us at 616.559.7000 or chat with us online anytime, day or night!